Commercial Relationship Management Officers (CRMOs)

About this role

The role is for a Commercial Relationship Management Officer (CRMO) located in Kano, covering the Northwest and Northeast regions. It sits within the bank's sales team and focuses on building and managing relationships with commercial and retail customers, identifying and pursuing sales opportunities, and staying informed about competitive activities. The position involves sales negotiations, account acquisition, customer service, risk and financial analysis, and collaboration with marketing and product teams to grow business for the bank. Candidates should be driven by growth, customer-focused, and able to operate in a collaborative banking environment. Wema Bank describes itself as a long-standing Nigerian bank offering banking and financial advisory services and is seeking professionals committed to innovation and excellence.

What you would do

• Give sales presentations to prospective customers and engage in active outreach
• Coordinate sales efforts with marketing programmes
• Visit clients to assess needs or promote products and services
• Provide feedback on product development based on market needs
• Manage existing commercial relationships and seek new accounts
• Communicate effectively to build and maintain relationships
• Convert service recovery into business opportunities and maintain client loyalty
• Implement branch sales strategy aligned with local market conditions to meet targets
• Drive customer acquisition and growth of commercial volumes via various account openings
• Educate customers on bank products and services and maintain a positive sales environment

What they are asking for

• 3 to 8 years of cognate experience in sales and marketing
• Excellent communication and interpersonal skills
• First degree in any discipline
• Professional certification: CIBN
• Digitally savvy with the ability to analyze financial information
• Commitment to excellent customer service and problem-solving
• Ability to work well in teams and demonstrate leadership
• Strategic thinking and ability to analyse and resolve issues quickly
• Willingness to learn and adapt to local market conditions
• Additional qualifications considered an advantage

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