Commercial Relationship Management Officers (CRMOs)

About this role

The role is for a Commercial Relationship Management Officer (CRMO) in Lagos Island, with Wema Bank. It involves building and maintaining relationships with customers, driving sales opportunities in commercial and retail segments, and monitoring market competition. The position sits within the bank’s sales team and requires engaging with potential clients, presenting products, and supporting ongoing client service and account acquisitions. The employer is Wema Bank, a long-established Nigerian bank offering banking and financial advisory services. The advert outlines responsibilities across sales management, risk and financial management, customer service, and collaboration within the branch team.

What you would do

• Execute branch commercial sales strategy to meet targets
• Demonstrate product knowledge and cross-sell to customers
• Drive customer acquisition and account openings in the commercial business
• Provide market feedback on product development and market needs
• Manage and grow current commercial relationships and seek new accounts
• Deliver sales presentations to prospective customers
• Educate customers on bank products and services to foster a positive sales environment
• Convert service recoveries into business opportunities and retain clients
• Visit clients to assess needs or promote products and services
• Coordinate sales efforts with marketing programs

What they are asking for

• First degree in any discipline (additional qualifications an advantage)
• 3 to 8 years of cognate experience
• Professional certification: CIBN
• Experience in sales and marketing
• Digitally savvy
• Excellent interpersonal and communication skills
• Commitment to customer service
• Strategic thinking and problem-solving ability
• Ability to work with others and lead a team

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