Commercial Relationship Management Officer (CRMO) - Lagos

About this role

The Commercial Relationship Management Officer (CRMO) role is based in Lagos and sits in the bank’s sales team. It involves building and maintaining relationships with commercial and retail customers, developing and securing sales opportunities, and attracting prospective clients. The role also involves observing competitors to help the bank stay ahead in the market.

What you would do

• Implement the branch commercial sales strategy to meet targets and drive customer acquisition
• Build and maintain relationships with current and prospective commercial and retail clients
• Present bank products to potential customers and coordinate with marketing to generate opportunities
• Provide feedback on market conditions and product development for SME and retail growth
• Ensure lending activities comply with risk appetite, KYC requirements and proper documentation
• Deliver high standards of customer service, handle complaints and convert service recoveries into business opportunities

What they are asking for

• First degree in any discipline; additional qualifications are a plus
• 3–8 years of cognate experience in sales and marketing
• Professional certification: CIBN
• Digitally savvy
• Excellent interpersonal and communication skills with a commitment to customer service
• Strategic thinking, problem solving and ability to lead a team

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