Commercial Relationship Management Officer (CRMO) - Abuja

About this role

The Commercial Relationship Management Officer role is based in Abuja and sits within the bank's sales team. It focuses on building and maintaining relationships with commercial and retail clients, developing and closing sales opportunities, and monitoring competitive activity in the market.

What you would do

• Drive branch commercial sales strategy to meet targets, with product knowledge and cross-selling.
• Acquire new customers and grow volumes while expanding relationships with existing commercial clients.
• Present bank products to prospective customers and provide market feedback for product development.
• Manage and deepen current commercial relationships and seek new accounts; visit clients to assess needs and promote products.
• Ensure compliance with KYC, risk controls, and maintain complete documentation including collateral risk analysis where applicable.
• Deliver consistent customer service, address complaints, and foster a positive sales culture within the team.

What they are asking for

• First degree in any discipline; additional qualification considered an advantage.
• 3–8 years of cognate experience, preferably in sales and marketing.
• Professional certification: CIBN.
• Digitally savvy with strong interpersonal and communication skills.
• Commitment to excellent customer service; strategic thinking and quick problem-solving ability.
• Ability to work well with others and lead a team.

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