Collections Specialist, SME - Lagos

About this role

A Collections Specialist for SME lending based in Lagos, employed by FairMoney. The role focuses on contacting defaulting customers via phone, email and other legal means to demand overdue payments, logging daily activities, verifying arrears information, and following up on promises to pay. The position involves negotiating payment plans to stop accounts from deteriorating and tracking payments until settlements are completed. Candidates typically have a university degree and at least one year of experience in consumer loans operations dealing with delinquent clients, plus strong Excel, communication, and analytical skills. The employer offers benefits including private health insurance, pension, training and a performance bonus, with a recruitment process that includes a screening call and a technical interview.

What you would do

• Contact defaulting customers to demand payment via phone and email.
• Maintain daily logs of calls, contacts, promised payments and payments kept.
• Verify overdue arrears information and follow up with calls.
• Negotiate payment plans and settlements to prevent account rollovers.
• Track payment progress and follow up on pending promises.

What they are asking for

• University degree in a related field.
• Minimum 1 year of experience in consumer loans operations with delinquent clients.
• Proficiency in Microsoft Excel.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.