Collections Specialist, SME (Hybrid)

About this role

FairMoney Microfinance Bank is seeking a Collections Specialist for SME lending in Abuja on a hybrid basis. The role involves negotiating payment plans, engaging defaulting customers to recover overdue payments, and tracking payments while maintaining activity logs. The position targets candidates with experience in consumer loans operations and a university degree in a related field. The employer provides benefits such as performance bonuses, pension, private health insurance, and training and development opportunities. Recruitment involves an online application and a two-step interview process with the hiring manager and talent acquisition team.

What you would do

• Negotiate payment plan arrangements and settlements for overdue accounts.
• Engage defaulting customers via telephone, email and other means to demand payments on overdue accounts.
• Track payments by following up on pending promises.
• Maintain daily logs of calls, contacts, promises to pay, and promises kept.

What they are asking for

• University degree in a related field.
• At least 1 year of experience in consumer loans operation dealing with delinquent clients and problem-solving scenarios.
• Strong analytical and problem-solving skills.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Microsoft Excel proficiency.

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