Collections Specialist, SME (Hybrid)

About this role

A Collections Specialist for SMEs is being recruited for FairMoney Microfinance Bank in Lagos, operating in a hybrid work model. The role focuses on engaging defaulting merchants and agents to recover overdue payments, negotiating payment plans, and tracking promises. The employer provides services as a mobile bank offering microcredit and other financial products, and is expanding across regions. The position targets individuals with experience in consumer loans operations and strong communication and analytical skills. The job includes benefits such as private health insurance, pension, training, and a performance bonus.

What you would do

• Contact defaulting customers via phone, email and other channels to demand overdue payments.
• Maintain records of calls, contacts, promises to pay and outcomes.
• Verify information on overdue arrears and follow up with calls.
• Negotiate payment plans and settlements to prevent accounts from defaulting.
• Track payments by monitoring pending promises and follow-ups.

What they are asking for

• University degree in a related field.
• At least 1 year of experience in consumer loans operations dealing with delinquent clients.
• Proficiency in Microsoft Excel.
• Strong self-motivation and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.

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