Collections Specialist, SME (Hybrid)

About this role

The role is for a Collections Specialist handling merchant lending for FairMoney in Lagos on a hybrid basis. It targets candidates with experience in consumer loans operations who can manage overdue accounts and negotiate payment plans. The employer focuses on expanding its digital financial services in Nigeria and other regions. The position involves engaging delinquent customers and maintaining activity logs, with responsibilities spanning calls, messages, and settlements. Qualifications include a university degree, Excel skills, and at least one year of relevant experience, plus strong communication and problem-solving abilities.

What you would do

• Contact defaulting customers (agents and merchants) to demand overdue payments using calls and emails
• Maintain daily logs of calls, contacts, and promised payments
• Verify information on overdue arrears and follow up on payments
• Track payments by following up on pending promises
• Negotiate payment plans or settlements to prevent accounts from rolling forward

What they are asking for

• University degree in a related field
• Microsoft Excel proficiency
• At least 1 year of experience in consumer loans operations dealing with delinquent clients
• Excellent verbal and written communication skills
• High self-motivation with strong interpersonal skills
• Strong analytical and problem-solving skills

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