Collections Specialist, SME - Abuja

About this role

FairMoney is hiring a Collections Specialist (Merchant Lending) to work in Abuja. The role focuses on engaging defaulting customers, including agents and merchants, to demand payments on overdue accounts via calls, emails, and other legal means. The position requires handling daily activity logs, verifying arrears information, negotiating payment plans, and tracking progress on promised payments. Candidates should have a university degree, at least one year of relevant consumer loans experience, Excel skills, and strong communication, interpersonal, analytical, and problem-solving abilities. The employer offers benefits such as private health insurance, pension, training and development, and a performance bonus, with a two-stage screening process including a 30-minute screening call and a 30-minute technical interview.

What you would do

• Engage defaulting customers to demand payments on overdue accounts via telephone and email.
• Maintain daily activity logs of calls, contacts, and promises to pay.
• Verify information on overdue arrears and follow up with calls.
• Negotiate payment plans and settlements to prevent accounts from rolling forward.
• Track payments by following up on pending promises.

What they are asking for

• University degree in a related field.
• Minimum 1 year of experience in consumer loans operations with delinquent clients.
• Proficiency in Microsoft Excel.
• Strong self-motivation and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.

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