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Collections Specialist
About this role
FairMoney in Abuja is hiring a Collections Specialist to recover outstanding payments and manage delinquent accounts for a digital loan platform. The role focuses on planning recovery actions, following up with customers, and developing payment plans while maintaining professional, collection-driven conversations. You will document conversations, negotiate deadlines or plans, and build trust with debtors to prevent future issues. The position targets candidates with experience in collections within microfinance, banks, or fintech, and requires strong communication and negotiation skills. The employer offers health insurance, pension, training, performance bonuses, and a structured recruitment process including screening and technical interviews.
What you would do
- Plan recovery actions to recover outstanding payments.
- Follow up with customers about all outstanding payments.
- Identify problematic accounts and monitor non-performing loans.
- Communicate with delinquent borrowers and develop payment plans.
- Listen to customers and keep conversations collection-driven.
- Advise on payment options and best methods of payment.
- Document information from conversations accurately.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors to prevent future issues.
What they are asking for
- Minimum of 1 year of experience in microfinance bank, bank, or fintech operations dealing with delinquent clients.
- Aptitude in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaboration and communication skills (oral and written).
- Ability to adapt in a dynamic, fast-paced environment and manage multiple projects.
- Understanding or working knowledge of a collections system is advantageous.
- Proficiency in Microsoft Office or Google Workspace.
- Experience in outbound debt collections, outbound sales, or outbound customer service.
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