Collections Officer

About this role

Palmpay Limited is seeking a Collections Officer in Lagos to help recover outstanding overdrafts. The role involves contacting customers about overdue balances, negotiating payment plans, and ensuring receipts are processed. The officer may also issue final notices and pursue legal action if debts remain unpaid, while maintaining records and responding to inquiries. Candidates should have strong negotiation, communication, and numerical skills, with attention to detail. The employer operates as a pan-African fintech providing money transfer, bill payment and online shopping services and is expanding to additional markets this year.

What you would do

• Review the company debtor list
• Contact customers to inform them of overdue bills
• Advise customers on payment options and methods
• Negotiate suitable payment plans
• Maintain customer payment records
• Prepare customer financial statements for banks and the state credit department
• Draft final notice warnings to customers with outstanding payments
• Institute legal action when debts are not paid
• Respond to customer queries
• Coordinate with lawyers and insurance agencies to facilitate payments

What they are asking for

• BSc, HND or OND in accounting, business management or a related field
• Excellent negotiating skills
• Good written and verbal communication skills
• Familiarity with state debt collection laws
• Knowledge of payment plans and accounting procedures
• Knowledge of office and accounting software
• Patience and resilience
• Desirable: previous experience as a Collections Officer

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