Collections Officer

About this role

Palmpay Limited seeks a Collections Officer to manage overdue accounts and negotiate repayment plans. The role involves contacting customers about overdrafts, issuing final notices, negotiating payment terms, and sometimes taking legal steps if debts remain unpaid. It requires strong communication, negotiation, mathematical, and detail-oriented skills, with prior collections experience preferred. The employer operates as a pan-African fintech providing payments and transfer services and is recruiting for a position in Lagos, Nigeria. Salary is stated as N80,000 per month, with a KPI-based component of NGN50,000.

What you would do

• Issue final notices to customers with overdue payments.
• Negotiate suitable payment plans with debtors.
• Contact lawyers and insurance agencies to facilitate payments.
• Prepare customer financial statements for banks and the state credit department.
• Review the company debtor list.
• Inform customers of their overdue bills and payment options.
• Maintain customer payment records.
• Institute legal action when debts remain unpaid.
• Respond to customer queries.
• Coordinate communications about overdue accounts.

What they are asking for

• Patience and resilience.
• Knowledge of payment plans and accounting procedures.
• Strong written and verbal communication skills.
• Familiarity with office and accounting software.
• Knowledge of state debt collection laws.
• Excellent negotiating skills.
• BSc, HND or OND in accounting, business management or similar field.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.