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Collections Agent (Hybrid)
About this role
A Collections Agent is needed to manage delinquent loan accounts and recover overdue payments through structured customer engagement across approved channels. The role focuses on early- to mid-stage arrears management, aiming for high recovery rates while following internal policies and regulatory requirements. The position is based in Lagos with hybrid work arrangements, and requires meeting daily productivity and recovery targets. The employer is Moniepoint Incorporated, a global business payments and banking platform with a presence in Africa. The job targets individuals with experience in loan collections, credit control, or call centre operations who can handle negotiations and maintain professional customer interactions.
What you would do
- Manage a portfolio of delinquent loan accounts and follow up on overdue payments.
- Contact customers via approved channels to negotiate repayment and secure commitments.
- Document all customer interactions, agreements, and case updates in the system.
- Monitor Promise-to-Pay commitments and drive conversions while reducing rollovers.
- Escalate high-risk or unresolved accounts according to policies.
- Meet daily, weekly, and monthly recovery and productivity targets.
- Ensure compliance with regulatory guidelines, call frequency rules, and internal policies.
- Maintain professional conduct and customer-focused communication at all times.
- Support different operational functions as required.
- Follow structured workflows and operating procedures.
What they are asking for
- 1–2 years of experience in loan collections, credit control, or call centre operations (preferred).
- Strong negotiation, persuasion, and objection-handling skills.
- Excellent verbal communication and interpersonal skills.
- Experience with CRM, loan management, or call management systems is desirable.
- Ability to follow structured workflows and operating procedures.
- Good attention to detail and a professional, customer-focused approach.
- Resilience under pressure and high level of integrity and confidentiality when handling customer data.
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