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Collection Officer
About this role
Role involves managing debt collection activities for the bank, aimed at supporting financial inclusion and efficient customer repayment processes. Target candidates are individuals seeking to contribute to Nigeria's digital banking and financial inclusion initiatives.
What you would do
- Coordinate and implement collection activities
- Communicate with customers to discuss repayment options
- Monitor and follow up on delinquent accounts
- Prepare progress reports on collection performance
- Maintain accurate records of debtor interactions and payments
- Support debt recovery processes in line with bank policies
What they are asking for
- Experience in debt collection or customer service (preferred)
- Understanding of banking or financial services environment (preferred)
- Strong communication and negotiation skills
- Ability to work with targets and maintain accurate records
- Attention to detail and organisational skills
- Teamwork and commitment to financial inclusion initiatives
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