Coach Assistant

About this role

Role: Coach Assistant at Excel and Grace Consulting in Lagos. The position supports the driver to deliver a safe and positive travel experience for passengers, especially on interstate trips from Lagos, serving as the driver’s secondary eye for passenger support throughout the journey.

What you would do

• Welcome passengers during boarding, journey and disembarkation.
• Provide information and respond to passenger requests professionally.
• Assist with luggage, seating, passenger counts, and designated stops.
• Manage passenger complaints calmly and professionally.
• Act as the driver’s second set of eyes and monitor trip-related matters.
• Report incidents and complete trip reports to the Operations Team.

What they are asking for

• OND/NCE or equivalent qualification.
• Previous experience in customer service, hospitality, transportation or other passenger-facing roles is advantageous.
• Willing and available to travel frequently on interstate routes, including day and night trips.
• Comfortable spending extended periods on the road and working varying travel schedules.
• Willing to work weekends, public holidays, and other non-standard hours based on trip schedules.
• Demonstrate reliability, patience, good personal presentation, professionalism, and strong customer-service orientation.

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