Clients Operations and Admin Representative

About this role

The role is for a Client Operations and Admin Representative at DeeCla Services Limited in Lagos. It involves supporting operations through digital marketing, client relationship management, business operations, and basic business development across multiple group companies. The candidate works closely with leadership to assist with marketing initiatives, client communications, content development and outreach tasks. The position focuses on improving marketing and operational efficiency, delivering market insights, and supporting cross-functional collaboration within the group.

What you would do

• Assist in managing client communications and ensure deliverables are met
• Provide documentation, administrative and operational support
• Maintain organised records of client interactions, briefs and follow-ups
• Collaborate with internal teams to support client projects
• Resolve client queries promptly and professionally
• Maintain office operations including visitor reception, security and telecoms
• Keep filing systems and tax documentation up to date (PAYE and FIRS)
• Track and record customer and prospect data in the e-database
• Prepare quotations, invoices, receipts and delivery notes using the Sage software
• Support preparation of brochures, proposals, presentations and e-catalogs for clients and prospects

What they are asking for

• Recent graduate or early career professional in Marketing, Business Administration, Management or related field
• Strong communication and interpersonal skills
• Familiarity with social media platforms and digital marketing tools
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly organised, proactive and able to multitask
• Basic understanding of client engagement or lead generation (advantage)
• Eager to learn and able to work independently and in a team
• Strong written and verbal communication
• Ability to research and gather relevant data or leads
• Good presentation and documentation abilities

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