Client Success & Community Manager

About this role

A role for an experienced professional to manage client success and private communities for premium coaching programmes and related services. The role focuses on delivering high-touch, personalised support to paying clients and maintaining a strong client experience across onboarding, programme delivery and retention. The employer runs coaching, mentorship and related premium services and seeks someone who has prior experience handling clients investing at least about $1,000 in high‑touch programmes. This is a client‑facing, operations‑focused role rather than general social media management. The position requires coordination with the founder and team to ensure smooth day‑to‑day client success operations.

What you would do

• Manage premium client relationships from onboarding through programme completion.
• Provide high-touch, personalised client support and set professional expectations.
• Oversee private client communities to maintain high engagement and experience.
• Own client engagement, satisfaction, issue resolution and retention.
• Build and maintain professional client relationships through timely communication.
• Coordinate onboarding, programme communications, scheduling, follow-ups and records.
• Handle client enquiries, feedback, concerns, testimonials and success stories.
• Maintain client-success systems, trackers, SOPs, follow-ups and reports.
• Monitor engagement, satisfaction and retention and use feedback to improve.
• Collaborate with the Founder and team on day-to-day client-success tasks.

What they are asking for

• Excellent written English.
• Highly organised and dependable.
• 3–5+ years in Client Success, Customer Success, Client Experience, Community Management, Membership Management or related field.
• Proven experience managing premium clients, paid communities or ongoing programmes.
• Strong understanding of client engagement, retention and customer experience.
• Excellent written and verbal communication, organisation, attention to detail and follow‑through.
• Good judgement, commercial awareness and ability to work independently.
• Experience using CRMs, spreadsheets, project-management tools and community platforms; ability to use client data to improve experiences.

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