Client Success Associate (Hybrid)

About this role

A full-time Client Success Associate role based in Lagos (hybrid) for CompliancePro, focusing on onboarding, adoption, retention and account growth by building client relationships and coordinating with internal teams to deliver value.

What you would do

• Monitor client usage and engagement to identify opportunities for value realization.
• Conduct regular check-ins and review meetings to assess satisfaction and progress.
• Maintain accurate client records in the CRM system.
• Serve as primary point of contact for client inquiries with timely responses.
• Collaborate with internal teams to resolve issues and ensure timely service delivery.
• Support onboarding and renewal processes and identify opportunities for upselling or expansion.

What they are asking for

• Proficiency in Microsoft Office and CRM tools.
• 1–3 years of experience in client success, account management or customer support.
• Bachelor’s degree in business, communications, information technology or a related field.
• Strong communication and relationship-building skills.
• Ability to work independently and in a team; excellent problem-solving and analytical skills.
• Adaptable and proactive with a focus on continuous improvement.

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