Client Success Associate (Hybrid)

About this role

The Client Success Associate supports onboarding, adoption, retention and growth for clients using CompliancePro’s platform, with a focus on building relationships and ensuring value. The role is based in Lagos on a hybrid basis and targets individuals with relevant client-facing experience.

What you would do

• Onboard new clients and ensure a smooth transition to CompliancePro’s platform.
• Serve as the primary point of contact for client inquiries and provide timely responses.
• Monitor client usage and engagement to identify opportunities for value realization.
• Identify client needs and recommend solutions to boost satisfaction and retention.
• Collaborate with internal teams to resolve client issues and ensure timely delivery of services.
• Conduct regular check-ins and review meetings to assess satisfaction and progress.

What they are asking for

• Bachelor’s Degree in business, communications, information technology or a related field.
• 1–3 years’ experience in client success, account management or customer support.
• Strong communication, interpersonal and relationship-building skills.
• Proficiency in Microsoft Office and CRM tools.
• Experience in compliance, legal or technology industries is an advantage.
• Competencies include client focus, problem-solving, organisation and ability to work independently.

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