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Client Success Associate (Hybrid)
About this role
A full-time client success role based in Lagos (hybrid) focusing on onboarding, adoption, retention and account growth for CompliancePro products. It targets individuals with experience in client success or account management and strong communication skills.
What you would do
- Onboard new clients and ensure a smooth transition to CompliancePro’s platform.
- Serve as the primary contact for client inquiries and provide timely responses.
- Monitor client usage and engagement to identify opportunities for value realization.
- Identify client needs and recommend solutions to boost satisfaction and retention.
- Collaborate with internal teams to resolve client issues and ensure timely service delivery.
- Maintain client records in the CRM and support renewal and upsell opportunities.
What they are asking for
- Bachelor’s degree in business, communications, IT or related field.
- 1–3 years of experience in client success, account management or customer support.
- Strong communication, interpersonal and relationship-building skills.
- Proficiency in Microsoft Office and CRM tools.
- Experience in compliance, legal or technology industries is a plus.
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