Client Success and Community Manager (Remote)

About this role

A remote role for a Client Success and Community Manager who will oversee high-touch client experiences across premium coaching programmes and private communities. It targets candidates with direct experience managing paying clients in premium, service-based offerings such as coaching, memberships or masterminds. The employer emphasises delivering personalised support, onboarding, programme communications and ongoing client success throughout the client lifecycle. The position requires strong organisation, independent work, and excellent written English. Salary is N350,000 to N380,000 per month, with a deadline for applications in late October 2026.

What you would do

• Manage private client communities and maintain high client experience and engagement
• Handle client enquiries, feedback, concerns, testimonials and success stories professionally
• Maintain and independently manage client-success systems, trackers, SOPs, follow-ups and reports
• Coordinate onboarding, programme communications, scheduling, follow-ups and client records
• Deliver high-touch personalised client support and manage expectations professionally
• Manage premium client relationships from onboarding through programme completion
• Monitor client engagement, satisfaction and retention; use feedback to drive improvements
• Own client engagement, satisfaction, issue resolution and retention
• Build strong client relationships through professional, proactive communication
• Collaborate with Founder and team on day-to-day client-success operations

What they are asking for

• Bachelor’s Degree or HND with 3–5+ years in Client Success, Customer Success, Client Experience, Community Management, Membership Management or related field
• Experience managing premium clients, paid communities or ongoing programmes
• Strong understanding of client engagement, retention and customer experience
• Excellent written and verbal communication, organisation and attention to detail
• Ability to work independently with minimal supervision and be highly organised
• Experience using CRMs, spreadsheets, project-management tools and community platforms; able to use client data to improve experience
• Strong commercial awareness and good judgement
• Demonstrated ability to manage onboarding, communications and client records
• Fluency in written English

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