Client Services Officer

About this role

Karishma CDK Limited is seeking a full-time Client Services Officer in Lagos to manage client enquiries, prepare quotations, coordinate orders, and support customers through the after-sales process. The ideal candidate will have strong communication skills, commercial awareness, and excellent coordination abilities.

What you would do

• Serve as the main contact for clients and respond to enquiries via phone, email or other official channels.
• Prepare and issue quotations in line with approved pricing, terms and company policies.
• Proactively follow up on quotations and client enquiries, providing clarifications and updates.
• Receive, process and coordinate confirmed customer orders, ensuring alignment with pricing, product specifications and delivery timelines.
• Liaise with internal departments such as Sales, Production, Logistics and Accounts to ensure timely order fulfilment.
• Track orders and deliveries and update clients on status, delays or changes.

What they are asking for

• Bachelor’s degree in business administration, marketing, or a related field preferred but not mandatory.
• 2-4 years of proven work experience in client services or a similar customer-facing and commercial coordination role.
• Strong communication and interpersonal skills.
• Good commercial awareness including pricing, quotations, and customer terms.
• Excellent organisational and time management skills with keen attention to detail.
• Familiarity with Microsoft 365 and ERP software such as Dynamics 365.

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