Client Services Officer

About this role

Karishma CDK Limited in Ogun is seeking a Client Services Officer to manage and support client relationships across the enquiry, quotation, order fulfilment and after-sales process. The role involves responding to customer enquiries, preparing quotations, coordinating orders with internal teams, and ensuring a smooth and professional customer experience.

What you would do

• Act as the primary contact for clients and respond to enquiries via phone, email or other channels.
• Prepare and issue quotations in line with approved pricing structures and company policies.
• Proactively follow up on quotations and client enquiries, providing clarifications and updates.
• Process and coordinate confirmed orders, ensuring alignment with pricing, product specifications and delivery timelines.
• Liaise with internal departments to ensure timely and accurate order fulfilment and track orders, updating clients on status.
• Handle customer complaints and service issues professionally, ensuring timely resolution and escalation when necessary.

What they are asking for

• Bachelor's Degree in Business Administration, Marketing or a related field preferred but not mandatory.
• 2-4 years of proven work experience as a Client Services Officer or in a similar role.
• Strong communication and interpersonal skills.
• Good commercial awareness, including pricing, quotations and customer terms.
• Excellent organisational and time management skills with keen attention to detail.
• Proficiency in Microsoft 365 and ERP systems such as Dynamics 365.

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