Client Service Officer

About this role

Steam Broadcasting and Communications Limited, a Lagos-based radio station, is seeking a Client Service Officer to act as the main liaison between the station and its clients. The role focuses on delivering excellent service, clear communication, timely fulfilment of client requests, and maintaining strong client relationships. The position is full-time and located in Lagos. The candidate will work with multiple internal teams to ensure client deliverables are executed accurately and on time.

What you would do

• Assist with client meetings, presentations, activations, and station events as required
• Respond promptly and professionally to client enquiries, concerns and complaints
• Coordinate with Sales, Marketing, Programming, Production and Finance to ensure timely deliverables
• Manage day-to-day communication and relationships with clients
• Prepare periodic client service reports and provide feedback on client needs and expectations
• Support client retention through positive customer experience
• Receive and coordinate client requests, advertising briefs, campaigns and promotional activities
• Maintain records of client correspondence, agreements, schedules and deliverables
• Follow up on advertising schedules, materials, approvals and other client requirements
• Monitor ongoing campaigns and provide clients with updates

What they are asking for

• Ability to manage multiple client requests and deadlines
• Strong verbal and written communication skills
• HND or BSc in Marketing, Mass Communication, Business Administration, Communications or related field
• Proficiency in Microsoft Office
• Good organisational skills with attention to detail
• Ability to work effectively in a fast-paced media environment
• Excellent interpersonal and relationship-management skills
• Prior experience in a radio station, media organisation, advertising agency or related industry is advantageous
• Minimum of 1 year relevant experience in Client Service, Customer Service, Account Management, Media, Advertising or Marketing or related role

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