Client Service Officer

About this role

The Client Service Officer role at Elvaridah in Lagos involves handling client enquiries, requests and concerns to ensure timely responses and a positive service experience. The role also provides administrative support to the Admin & Operations Executive.

What you would do

• Receive and respond to client enquiries, requests and complaints via phone, WhatsApp, email and other channels.
• Understand client needs and provide accurate information or direct requests to the appropriate team.
• Follow up on outstanding client requests to ensure timely resolution.
• Keep clients updated on the progress of their requests.
• Prepare documents, reports, records and correspondence as required.
• Coordinate meetings, schedules and other administrative activities.

What they are asking for

• Good communication and interpersonal skills.
• Strong customer service orientation with good follow-up and organisational abilities.
• Attention to detail and the ability to multitask and prioritise.
• Proficiency in Microsoft Office or Google Workspace.
• Familiarity with CRM tools is an advantage.
• Ability to work effectively with the Admin & Operations Executive and other teams.

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