All jobs
Client Service Executive
About this role
The role is for a Client Service Executive at Marie Stopes Medical Centre in Lagos, part of the MSI Nigeria network focused on sexual and reproductive health care. The position involves supporting client-centred clinical services, managing the front desk, and promoting the centre's services while maintaining confidentiality. The role requires handling client data, bookings, complaints, and basic administrative and financial tasks, with emphasis on customer interaction and service quality. The employer operates a network of clinics offering services such as STI screening, vaccinations, laboratory work, cervical cancer screening, and related reproductive health care. The posting notes a rolling interview process and that relocation allowances are not provided.
What you would do
- Manage the front desk to maintain a welcoming, professional atmosphere for all clients.
- Lead online client booking and follow-up processes.
- Receive, receipt, and bank all service income in the centre daily.
- Assist with administrative and financial tasks including record-keeping and petty cash management.
- Maintain client records using approved formats and keep registers tidy.
- Monitor client numbers and income; collaborate with the centre team to meet income-to-cost targets.
- collate and submit centre reports to the centre team.
- Provide counselling on core MSI clinical services at the centre.
- Document and handle client complaints professionally.
- Ensure information materials are available and displayed for clients.
What they are asking for
- Minimum HND/BSc certificate.
- At least 1 year post-graduation experience in a similar role (essential).
- Experience of working in a clinical environment (essential).
- Good computer skills (Word, Excel) (essential).
- Excellent client interaction skills (essential).
- Customer-focused with strong interpersonal skills (essential).
- Outstanding written and verbal communication (essential).
- Articulate and analytical with attention to detail (essential).
- Passionate about maternal health (essential).
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.