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Client Service Executive
About this role
The role is for a Client Service Executive at Marie Stopes Medical Centres, a network delivering sexual and reproductive health services in Nigeria. It involves supporting client‑centred clinical service delivery, managing the front desk, handling client data, and promoting a welcoming environment for clients. The centre operates in Lagos and other branches, offering services such as STI screening, vaccinations, laboratory services, and cervical cancer screening. The position requires working with the centre team to meet income targets, maintain records, and support administrative and financial duties. The advert specifies essential qualifications, experience in a clinical setting, and strong client interaction skills, with emphasis on maternal health and privacy.
What you would do
- Manage the front desk to create a welcoming, professional atmosphere for all clients.
- Collate and update client data including phone numbers, addresses and emails.
- Lead online client booking and follow up.
- Monitor monthly client numbers and income; make recommendations to meet targets.
- Keep and submit centre reports in a timely manner.
- Maintain tidy medical records and registers; manage record-keeping.
- Handle client complaints professionally.
- Provide counselling on core MSION clinical services at the centre.
- Display information materials and ensure availability to clients.
- Assist with administrative and financial responsibilities including petty cash and record-keeping.
What they are asking for
- Minimum HND/B.Sc degree.
- Customer‑focused with good interpersonal skills.
- Articulate, analytical with attention to detail; excellent written and verbal communication.
- At least 1 year post‑graduation experience in a similar role (essential).
- Experience in a clinical environment (essential).
- Excellent client interaction skills (essential).
- Passionate about maternal health.
- Good computer skills (Word, Excel) (essential).
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