Client Retention Associate

About this role

A Client Retention Associate at Bisedge in Lagos focuses on ensuring after-sales support for existing clients, especially around spares ordering, procurement and logistics, while seeking opportunities to strengthen client relationships and generate repeat business. The role sits at the intersection of operations and business development and serves clients using Bisedge’s Product-As-A-Service offering for material handling equipment.

What you would do

• Manage end-to-end spare parts orders from request to delivery and receipt confirmation.
• Prepare client offers and track orders through to completion, updating clients at each stage.
• Process purchase orders against RFQs and ensure accuracy of sourced items.
• Procure spares and related items, liaising with local and foreign suppliers.
• Coordinate logistics including clearance, transport and delivery scheduling to ensure timely arrival.
• Act as a primary contact for after-sales matters, build trust, advise on needs, and document service standards.

What they are asking for

• Bachelor's degree in Business Administration, Supply Chain, Engineering, or a related field.
• 3 to 6 years in inventory management, inventory acquisitions, equipment procurement, or sales.

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