Client Relationship Officer

About this role

Havana Group of Companies is hiring a Client Relationship Officer for its Enugu operations. The role focuses on managing client communications, addressing inquiries, and delivering timely, professional support. It involves building and maintaining relationships with current and prospective clients, handling complaints, and following up to ensure satisfaction with products and services. The position supports onboarding and engagement activities and requires collaboration with other departments to meet client needs.

What you would do

• Manage client communications and respond to inquiries
• Build and maintain relationships with existing and prospective clients
• Handle client complaints and resolve issues promptly
• Escalate complex matters when necessary
• Follow up with clients to ensure satisfaction
• Maintain accurate client records and communication logs
• Prepare relationship management reports
• Identify opportunities to improve client experience, retention, and service delivery
• Collaborate with relevant departments to address client needs
• Support client onboarding, engagement, and follow-up activities

What they are asking for

• Bachelor's Degree or HND in Business Administration, Marketing, Communication, or a related field
• Previous experience in client relations, customer service, or a similar role is advantageous
• Strong verbal and written communication skills
• Excellent interpersonal, problem-solving, and organisational abilities
• Proficiency in Microsoft Office and client management tools
• Ability to remain professional, patient, and solution-oriented when handling difficult clients

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