Client Relationship Officer

About this role

The role is for a Client Relationship Officer at Havana Group in Lagos. It involves managing client communications, responding to inquiries, and providing professional support. The position focuses on building and maintaining positive relationships with existing and prospective clients, handling complaints, and ensuring client satisfaction. It requires coordinating with other departments, supporting onboarding and follow-up activities, and maintaining accurate client records and reports.

What you would do

• Manage client communications and respond to inquiries
• Build and maintain positive relationships with clients
• Handle client complaints and resolve issues, escalating when necessary
• Follow up with clients to gauge satisfaction with products and services
• Maintain accurate client records, logs, and relationship management reports
• Identify opportunities to improve client experience, retention, and service delivery
• Collaborate with other departments to address client needs
• Support client onboarding, engagement, and follow-up activities
• Assist in ensuring timely and professional client support
• Monitor and report on client relationship metrics

What they are asking for

• Bachelor's degree or HND in Business Administration, Marketing, Communication, or a related field
• Previous experience in client relations, customer service, or similar role is an advantage
• Strong verbal and written communication skills
• Excellent interpersonal, problem-solving, and organisational abilities
• Proficiency in Microsoft Office and client management tools
• Ability to remain professional, patient, and solution-oriented when dealing with difficult clients

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