Client Relationship Officer

About this role

Client Relationship Officer role for Mapemond Limited in Lagos. It involves handling customer inquiries and building relationships to provide customer care for Mapemond Business Academy services, aimed at business owners and individuals seeking to build profitable, sustainable, and reputable brands. The role also includes interacting with clients and visitors to ensure smooth service delivery.

What you would do

• Manage all customer inquiries via phone and email and provide appropriate assistance in line with company policies.
• Greet customers warmly and identify the reason for their call or inquiry.
• Interact with clients and handle queries and complaints promptly.
• Maintain professional relationships with colleagues and stakeholders to deliver customer care.
• Build and maintain effective relationships with customers.
• Act as the company gatekeeper and provide general support to visitors.

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