Client Relations & Operations Coordinator

About this role

Apex Expat Consulting is looking for a Client Relations & Operations Coordinator in Enugu. The role focuses on handling client inquiries, coordinating daily operations and ensuring clear communication between clients, management and service partners. The successful candidate will keep client requests, project records and operational activities organised and up to date. The employer provides services that verify property and land, coordinate construction projects, set up businesses and arrange diaspora representation in Nigeria with a view to improving transparency and accountability for clients.

What you would do

• Receive and manage client inquiries via WhatsApp, email, telephone and other approved channels
• Qualify basic client requests and schedule consultations
• Maintain accurate client records, case files and operational trackers
• Coordinate documents, payments and administrative records
• Communicate professionally with clients and service partners
• Provide regular updates on project and service status
• Maintain organised digital files, reports and correspondence
• Support daily operations and management dashboard updates
• Escalate important decisions, complaints or unusual issues to management
• Coordinate appointments, meetings and follow-up activities

What they are asking for

• Strong written and verbal communication skills
• Excellent organisational and time-management abilities
• Good working knowledge of Google Docs, Google Sheets, Microsoft Office and basic CRM tools
• Professional and customer-focused attitude
• Ability to work independently and meet deadlines
• Good attention to detail and recordkeeping
• Previous experience in customer service, administration, operations or project coordination is an advantage
• Comfortable learning new digital tools and procedures
• Dependable, organised, trustworthy and capable of running business operations with minimal supervision

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