Client Relations Officer

About this role

The role is a Client Relations Officer to join a client’s IT firm in Lagos. It involves building and maintaining strong client relationships, addressing client needs and inquiries, and providing information about products and services to ensure a positive client experience. The position targets candidates with experience in client relations or related roles, preferably in an IT or technology environment.

What you would do

• Build and maintain strong, professional relationships with clients.
• Serve as the primary contact for client inquiries, requests and concerns.
• Provide accurate information about the company’s products, services and solutions.
• Manage client complaints and coordinate with relevant teams for timely resolution.
• Maintain accurate records of client interactions, feedback, complaints and resolutions.
• Escalate technical or complex issues to the appropriate team when necessary.

What they are asking for

• Minimum of HND/BSc in Business Administration, Marketing, Communications, Public Relations or related field.
• 2-3 years of experience in client relations, customer service, account management or similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficiency in Microsoft Office and digital communication tools; ability to understand and explain technology products or services.
• Organised, proactive, patient and client-focused; able to work independently and as part of a team.

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