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Client Relations Manager
About this role
Oilserv Limited is seeking a Client Relations Manager in Lagos. The role involves managing and growing commercial relationships with Umu-Gas CNG and NGL offtake clients, distributors, and industrial customers, acting as the primary commercial contact for these accounts. It focuses on ensuring contract compliance, reliable service, high customer satisfaction, and pursuing opportunities to expand the client base and revenue before and after first gas.
What you would do
- Serve as the primary commercial contact for existing and prospective CNG and NGL offtake clients.
- Negotiate, review, and manage offtake agreements, supply contracts, and service-level agreements in coordination with Legal and Commercial functions.
- Onboard new clients, including credit vetting, contract execution, and delivery setup coordination with Logistics.
- Monitor contract performance and delivery schedules, working with the Logistics Manager to resolve supply or scheduling issues.
- Investigate and resolve client billing queries, service complaints, and commercial disputes in a timely and professional manner.
- Develop and maintain a client relationship management system, ensuring accurate records of contracts, communications, and account history.
What they are asking for
- 7 to 10 years' experience in client relations, key account management, or commercial roles within the oil and gas, energy, or industrial B2B sectors.
- Direct experience with CNG, NGL, LPG, or gas offtake agreements is highly desirable.
- Demonstrable track record of managing key accounts and contract negotiations.
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