Client Relations and Operations Officer

About this role

A part-time role in Abuja for a Client Relations and Operations Officer at Pven Technologies. The position focuses on managing client relationships, handling enquiries, validating payments, coordinating orders and ensuring timely delivery. The role targets individuals with a passion for academic excellence and relevant experience, reporting to the Director. The employer outlines duties across client engagement, order profiling, delivery, record keeping and business development to support growth.

What you would do

• Engage with clients via approved channels to build and maintain relationships.
• Follow up with prospects and clients to convert enquiries into paid orders.
• Document and clarify client requirements and communicate them to the appropriate team members.
• Verify client payments and maintain accurate payment records.
• Profile client requests with service specifications, deliverables and deadlines.
• Coordinate orders from initiation to completion and ensure delivery meets standards and timelines.
• Maintain organised records of enquiries, orders, payments and delivery status.
• Prepare monthly performance reports for the Director highlighting key metrics.
• Demonstrate professional conduct, integrity and confidentiality in all client dealings.
• Identify opportunities to improve customer satisfaction and business processes.

What they are asking for

• Bachelor’s degree in a relevant field.
• 1-2 years of work experience.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.