Client Relations and Operations Officer

About this role

The role is for a Client Relations and Operations Officer based in Kubwa, Abuja. It targets candidates with a passion for academic excellence and suitable professional experience. The employer focuses on client engagement, order management, and business development within a technology environment. The position is part-time and reports to the Director or a designated supervisor. Duties cover client communication, payment verification, order coordination, records management, and monthly reporting, with an emphasis on customer satisfaction and revenue growth.

What you would do

• Engage with existing and prospective clients via approved channels to build and maintain relationships.
• Verify and document client payments and profile each client’s service needs and timelines.
• Coordinate client orders from start to finish to meet specifications, quality, deadlines and formats.
• Monitor progress, resolve delivery issues and communicate status to clients and internal teams.
• Identify opportunities to improve customer satisfaction, efficiency and market reach.
• Present practical recommendations to management for service improvement and growth.
• Document client requirements clearly and convey them to the appropriate team members.
• Maintain accurate records of enquiries, orders, payments, balances, delivery status and feedback.
• Prepare monthly performance reports for the Director detailing achievements and challenges.
• Follow up with clients to convert enquiries into paid orders and communicate value of services.

What they are asking for

• Bachelor’s Degree in a relevant field.
• 1-2 years of experience.

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