Client & Practice Coordinator (Hybrid)

About this role

The role is for a Client & Practice Coordinator at Charles Ardor & Company in Abuja, with hybrid work. It focuses on organising the client journey, handling routine enquiries, coordinating onboarding and renewals, managing billing and invoices, and keeping client and practice administration running. The position supports the Managing Principal with meetings, communications, and relationship management, while also aiding HR, systems, marketing, business development, and process improvements. It is aimed at professionals with experience in client services, office or practice coordination, and strong digital skills. The employer is a management accounting and consulting firm that emphasises growth, collaboration, continuous learning, and career progression.

What you would do

• Handle routine enquiries via approved channels (email, phone, WhatsApp).
• Coordinate intake information, prepare proposals and agreements, and manage onboarding, renewals, feedback and offboarding.
• Maintain billing and payment administration, issue invoices, track balances, and prepare payment requests.
• Keep client work and follow-up visible with deadlines, action owners, and records; flag delays to delivery lead.
• Coordinate client communications about plans and changes; capture responses and follow through on actions.
• Support the Managing Principal by organising meetings and delegated actions; arrange senior client relationship conversations.
• Coordinate staff onboarding/offboarding, access, equipment records, and office logistics.
• Assist HR with interview arrangements, document collection, and training administration.
• Document workflows, test improvements, and support simple automation; protect confidential information.
• Coordinate marketing tasks to publish content across website, social, email and WhatsApp channels; organise source material and approvals.

What they are asking for

• Around 3-5 years of relevant experience in client services, practice or office coordination, executive support, customer operations, or project/operations coordination.
• Degree or HND in any discipline is welcome; equivalents considered with demonstrated capability.
• Strong practical digital skills with spreadsheets, documents, calendars, forms and client-record systems.
• Ability to manage recurring work and deadlines with minimal reminders.
• Clear written and verbal communication with clients, colleagues and senior stakeholders.
• Attention to accuracy in names, dates, figures and business documents; ability to verify against source information.
• Sound judgement, discretion and ability to raise problems and propose next steps.
• Interest in improving how work gets done and contributing across the full role.
• Experience with professional services, Zoho, content publishing, research, events, or responsible AI and automation is useful.

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