Client & Practice Coordinator

About this role

The role is for a Client and Practice Coordinator at Charles Ardor & Company in Abuja. The firm is a management accounting and consulting practice that supports businesses and nonprofits with oversight, solutions and strategic insight. The position focuses on organising client journeys, coordinating communications, supporting administrative and billing processes, and helping manage practice operations and internal systems to enable delivery leads and senior clients relationships. It emphasises structured workflows, collaboration, and continuous learning with hybrid work flexibility.

What you would do

• Manage client enquiries via approved channels (email, phone, WhatsApp).
• Oversee intake information, draft proposals and agreements from approved terms, and coordinate onboarding, renewals, feedback and offboarding.
• Maintain accurate billing and payment administration, issue invoices, track balances, and prepare payment requests for approval.
• Keep client work and follow-up visible by managing deadlines, action owners and records; flag gaps to delivery leads.
• Coordinate client communications about plans and changes; capture responses and follow up on actions.
• Support the Managing Principal by coordinating meetings, information, and delegated actions; arrange senior client discussions.
• Handle specific correspondence and coordinate authorised travel, speaking and commitments.
• Administer practice operations including onboarding/offboarding of staff, access requests, equipment and supplier records, and office logistics.
• Assist HR with interview logistics, document collection and training admin.
• Improve systems and processes by maintaining templates, documenting workflows, testing enhancements, and enabling simple automations.

What they are asking for

• Around 3-5 years of relevant hands-on experience in client services, practice or office coordination, executive support, customer operations, or project/operations coordination.
• A degree or HND in any discipline; equivalents considered with demonstrable capability.
• Strong practical digital skills with ability to use spreadsheets, documents, calendars, forms and client-record systems; able to learn new tools and explain usage.
• Proven ability to independently manage recurring work with deadlines and follow-up without constant reminders.
• Clear professional written and verbal communication with clients, colleagues and senior stakeholders.
• Accuracy with names, dates, figures, invoices and documents; attention to approved source information.
• Good judgment, discretion and respect for approval boundaries; ability to raise issues and propose practical steps.
• Interest in improving how work is done and contributing across the full role.
• Experience with professional services, Zoho, content publishing, research, events, or responsible AI and automation use is advantageous.

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