All jobs
Client Liaison Officer (Female)
About this role
A Client Liaison Officer (Female) is needed in Lagos for Alfred & Victoria Associates, a Nigerian ICT solutions company with consulting, recruitment and training arms. The role acts as the main contact between the hospital’s clients and the organisation, ensuring clear communication, positive patient experiences and handling concerns while coordinating with internal teams to deliver services. The position involves engaging clients, coordinating services, managing complaints, and reporting on client interactions. The employer emphasizes experience in client relations, a healthcare context is preferred, and requires strong communication and organisational skills.
What you would do
- Serve as the primary contact for patient inquiries, feedback and complaints
- Build and maintain relationships with patients, families and corporate clients
- Check in on VIP or high-priority clients during their hospital journey
- Coordinate with medical, nursing, billing and support teams to ensure service delivery
- Facilitate pre-admission and discharge processes for patients
- Assist with appointment scheduling, referrals and follow-up services
- Receive, document and respond to complaints in a timely and professional manner
- Track recurring issues and work with internal teams to resolve them
- Prepare reports on feedback trends and suggest service improvements
- Maintain updated records of client interactions and generate regular reports
What they are asking for
- Bachelor’s Degree in Business Administration, Healthcare Management, Public Relations or related field
- 5–7 years of experience in client relations or customer service, preferably in healthcare
- Strong interpersonal and emotional intelligence skills
- Excellent verbal and written communication
- Conflict resolution and negotiation skills
- Proficiency in Microsoft Office or CRM software
- Understanding of hospital workflows and medical terminology (advantage)
- Empathetic, patient-focused and well-organised
- Discreet with strong ethics and confidentiality
- Ability to manage multiple clients or issues simultaneously
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.