Client Liaison Officer (CLO)

About this role

Nordica Fertility Centre in Lagos is seeking a part-time, remote Client Liaison Officer to deliver customer service and manage patient interactions. The role involves handling inquiries, registering patients, scheduling and following up on appointments, and coordinating with clinical and administrative teams to ensure smooth care. The advert notes a gender balance preference for female candidates.

What you would do

• Welcome and attend to patients and visitors professionally.
• Handle walk-in, telephone, email and online enquiries.
• Register patients and maintain accurate records.
• Schedule, confirm and follow up on appointments.
• Coordinate patient flow and support the discharge process.
• Liaise with clinical and administrative teams to ensure seamless patient care.

What they are asking for

• Bachelor’s degree or HND in social sciences, humanities, business administration, health sciences, mass communication or related discipline.
• Minimum of 2 years’ experience in customer service, front desk, hospitality or healthcare.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and telephone etiquette.
• Proficiency in Microsoft Office applications.
• Strong organisational and multitasking abilities; ability to work effectively in a fast-paced healthcare environment.

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