Client Liaison Officer

About this role

Nordica Fertility Centre in Lagos is seeking a professional, courteous, and proactive Client Liaison Officer. The role involves handling patient interactions and enquiries, registering patients and maintaining records, scheduling and following up on appointments, coordinating patient flow and discharge, and liaising with clinical and administrative teams to ensure seamless patient care.

What you would do

• Welcome and attend to patients and visitors professionally.
• Handle walk-in, telephone, email, and online enquiries.
• Register patients and maintain accurate records.
• Schedule, confirm and follow up on appointments.
• Coordinate patient flow and support the discharge process.
• Liaise with clinical and administrative teams to ensure seamless patient care.

What they are asking for

• Bachelor's Degree or HND in Social Sciences, Humanities, Business Administration, Health Sciences, Mass Communication, or related discipline.
• Minimum of 2 years' experience in customer service, front desk, hospitality, or healthcare.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and telephone etiquette.
• Proficiency in Microsoft Office applications.
• Gender: Female for gender balance.

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