Client Account Manager (Ondo)

About this role

The role is for a Client Account Manager based in Ondo, focusing on managing and growing relationships with existing clients in Enugu to drive retention, renewals and revenue expansion across a defined portfolio. The position involves owning a set of client accounts, keeping them engaged, and increasing revenue through cross-selling and upselling. It suits someone who is target-driven, relationship-focused and comfortable taking ownership of commercial outcomes for their portfolio. The employer, LawPavilion Business Solutions, provides LegalTech and AI solutions and aims to improve legal practice in Nigeria and Africa.

What you would do

• Manage and grow a portfolio of existing client accounts across Enugu
• Drive client retention and ensure timely contract renewals
• Identify and execute cross-selling and upselling opportunities to grow revenue
• Maintain regular proactive engagement with clients through calls, visits and follow-ups
• Track account activity, renewals and opportunities using CRM or other digital tools
• Meet or exceed revenue and retention targets
• Address client concerns promptly and escalate issues appropriately
• Maintain accurate, up-to-date records of client interactions and account status
• Collaborate with internal teams to ensure client needs are understood and met

What they are asking for

• Bachelor's degree in any discipline
• 2 to 4 years of relevant experience in Client Account Management, Relationship Management, Customer Success or Sales
• Familiarity with CRM tools
• Based in Enugu or its environs
• Strong relationship management and communication skills
• Experience in customer retention and renewals
• Proven ability to grow revenue through cross-selling and upselling
• Strong customer engagement and follow-up skills
• Good computer literacy
• Target-driven mindset

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