Client Account Manager (Enugu)

About this role

The Client Account Manager will manage and grow a portfolio of existing client accounts across Enugu, focusing on retention, renewals and revenue expansion. The role suits someone who is target-driven and relationship-focused, comfortable owning commercial outcomes for a portfolio of accounts. It is based in Enugu or its environs and requires 2 to 4 years of relevant experience in client account management, relationship management, customer success, or sales.

What you would do

• Manage and grow a portfolio of existing client accounts across Enugu
• Drive client retention and ensure timely contract renewals across the assigned portfolio
• Identify and execute cross-selling and upselling opportunities to grow revenue from existing accounts
• Maintain regular, proactive engagement with clients through calls, visits and follow-ups
• Track account activity, renewals and opportunities using CRM or other digital tools
• Address client concerns promptly and escalate product or service issues appropriately

What they are asking for

• Bachelor's degree in any discipline
• 2 to 4 years of relevant experience in client account management, relationship management, customer success, or sales
• Strong relationship management and communication skills
• Experience in customer retention and renewals
• Good computer literacy and familiarity with CRM or other digital tools
• Based in Enugu or its environs

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