Client Account Manager

About this role

The role is for a Client Account Manager responsible for managing and growing relationships with existing clients, with a focus on retention, renewals and revenue expansion across a defined portfolio. The role targets accounts in Enugu and involves proactive client engagement, cross-selling and upselling to drive revenue. The employer, LawPavilion Business Solutions, provides LegalTech and AI solutions and seeks someone who is relationship-driven and comfortable owning commercial outcomes. The position is full-time and based in Ondo, with a requirement to be based in Enugu or its environs for the client portfolio work. The job emphasizes collaboration with internal teams to meet client needs and achieve revenue and retention targets.

What you would do

• Identify cross-selling and upselling opportunities to grow revenue from existing accounts
• Manage and grow a portfolio of existing client accounts across Enugu
• Maintain regular, proactive engagement with clients through calls, visits, and follow-ups
• Maintain accurate records of client interactions and account status
• Track account activity, renewals, and opportunities using CRM or other tools
• Collaborate with internal teams to understand and meet client needs
• Address client concerns promptly and escalate issues appropriately
• Drive client retention and ensure timely contract renewals
• Meet or exceed revenue and retention targets
• Support renewal processes and contract management

What they are asking for

• 2 to 4 years of relevant experience in client account management, relationship management, customer success, or sales
• Familiarity with CRM tools
• Based in Enugu or its environs
• Bachelor's degree in any discipline
• Strong relationship management and communication skills
• Good computer literacy and familiarity with digital tools
• Target-driven mindset with the ability to grow assigned accounts
• Proven ability to grow revenue through cross-selling and upselling
• Experience in customer retention and renewals
• Strong engagement, follow-up and client account management skills

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