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Claims Executive
About this role
A Claims Executive at Guinea Insurance Plc in Lagos is responsible for handling claims, analysing policy documents, and determining the company’s liability, while delivering customer service and coordinating with claimants, brokers, and field staff.
What you would do
- Register claim notifications in the software and open claim files
- Verify policy status and acknowledge claims with supporting documentation requests
- Schedule post-loss inspections with claimants or brokers
- Assist field staff with investigations to validate claims
- Interpret policy wording and assess liability, making recommendations to the Team Lead
- Prepare claim requisitions, vouchers and payments, and review loss adjusters' reports
What they are asking for
- Bachelor's degree in any discipline
- 3-5 years of progressive experience as an Insurance Claims Executive
- CIIN certification is an added advantage
- Strong verbal and written communication skills
- Good time management and organisational abilities
- Interpersonal and underwriting skills
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