Chief Operating Officer (COO), Estate Management

About this role

A Chief Operating Officer (COO) for Estate Management is sought to oversee the management, maintenance and service delivery of Adron Homes & Properties' estates and property portfolio in Lagos. The role provides executive leadership for estate operations, ensuring properties and infrastructure are well maintained and residents’ concerns are addressed, with operations aligned to the company’s objectives and customer satisfaction goals. The employer focuses on real estate development and affordable estates for low to medium income earners, with a commitment to quality services and stakeholder unity. The candidate will develop strategies, supervise estate-related activities, and manage budgets and resources. The position targets a highly experienced professional with substantial leadership experience in estate or property management."

What you would do

• Develop and implement estate management strategies, policies, and service standards aligned to corporate objectives.
• Oversee day-to-day estate operations and coordinate estate personnel, facilities, infrastructure and service providers.
• Supervise maintenance, landscaping, sanitation, drainage, roads, security coordination, waste management and other estate services.
• Establish preventive maintenance programmes to preserve property value and control costs.
• Monitor development and post-development operations to ensure proper management of infrastructure and shared facilities.
• Enforce estate rules, regulations, occupancy requirements and property management standards.
• Manage residents' complaints, service requests, disputes and related concerns for timely resolution.
• Develop and monitor estate management budgets and control maintenance costs and resource use.
• Lead multidisciplinary teams, improve service standards and drive measurable operational results.
• Ensure compliance with property regulations, safety standards and risk management practices.

What they are asking for

• Bachelor's degree in Estate Management, Urban and Regional Planning or related field.
• Professional certification or registration with a recognised professional body, as applicable.
• Minimum of 15 years of relevant experience in estate or property management or related real estate operations.
• Experience in senior management or executive leadership with oversight of multiple estates or large facilities.
• Strong knowledge of property operations, infrastructure maintenance, service charge administration, contractor management and estate service delivery.
• Proven ability to manage operational budgets, lead teams and deliver improved service standards.
• Excellent leadership, strategic planning, negotiation, problem-solving and stakeholder management skills.
• Strong communication, analytical, reporting and decision-making abilities.
• High integrity, accountability, professionalism and commercial awareness.

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