Chief Operating Officer

About this role

The role is for a Chief Operating Officer at GoldenBridge Asset Management Company, based in Lagos (Lekki Phase 1). The COO will provide strategic and operational leadership to the insurance brokerage arm, ensuring the company executes its business strategy, maintains efficiency, grows revenue, delivers client service, and stays compliant with regulations. The position involves overseeing core brokerage operations such as business development, client management, policy placement and administration, renewals, claims coordination, and performance management. The role requires translating board and MD directions into practical plans, processes, and measurable outcomes, with a focus on efficiency, scalability, customer focus, and governance. Responsibilities span strategy execution, leadership across operating functions, revenue generation, client relationship management, end-to-end brokerage operations, claims administration, regulatory compliance, performance and budget monitoring, technology use, and reporting to senior leadership and the board.

What you would do

• Partner with the MD/CEO to develop and execute strategic and annual business plans with department targets and KPIs.
• Provide executive leadership across operating functions and drive process improvements and scalability.
• Oversee business development and revenue-generation activities to hit revenue targets.
• Build and maintain relationships with corporate, institutional, SME and individual clients and with insurers and partners.
• Oversee end-to-end insurance brokerage operations including placement, documentation, renewals and policy administration.
• Oversee claims administration with timely reporting and resolution and stakeholder communication.
• Ensure regulatory compliance, internal controls, and mitigation of operational, financial, regulatory and reputational risks.
• Set performance expectations, monitor metrics and budgets, and recommend actions to improve profitability and efficiency.
• Promote technology use, standardisation and process automation to boost efficiency and service delivery.
• Provide timely operational, financial and performance reports to MD/CEO, executive management and board.

What they are asking for

• Experience in executive leadership within insurance brokerage or wealth/investment management settings (COO level or similar).
• Strong knowledge of insurance brokerage operations, policy placement, renewals and claims processes.
• Proven ability to drive financial performance, budgeting and cost management.
• Demonstrated capability in regulatory compliance and governance frameworks.
• Track record of strategic planning, process improvement, and change management.
• Excellent stakeholder management with corporate, institutional and partner relationships.

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