Change Manager – Communications

About this role

The role is for a Change Manager – Communications at Chef Eros & Co in Lagos. It supports organisational change initiatives by keeping employees informed, engaged, and accountable, monitoring responses to communications, and escalating delays or non-compliance as needed. The position works with leaders, People & Culture, and department heads to ensure adoption of new processes, policies, and ways of working. It focuses on managing communications, tracking actions, and driving timely follow-through across teams. The employer describes itself as a Nigerian luxury, with multiple brands in the culinary and hospitality space, aiming for efficiency and credibility in serving private and public-sector clients and the local community.

What you would do

• Support planning and implementation of change initiatives, new processes, policies, systems, and ways of working.
• Assess impact of changes on employees, teams, and operations and identify resistance or communication gaps.
• Develop practical approaches to help employees understand, accept, and adopt change.
• Monitor implementation progress and identify issues affecting adoption.
• Collaborate with managers and department heads to reinforce new processes and expectations.
• Monitor employee responses to official communications from People & Culture and other functions.
• Ensure timely acknowledgement, responses, or actions to communications; track and follow up on outstanding items.
• Escalate delays or non-compliance to the appropriate manager or leadership.
• Maintain records and trackers to show outstanding responses and actions.
• Provide regular updates on pending, completed, and overdue actions and identify accountability gaps.

What they are asking for

• Bachelor’s degree in HR, Business Admin, Communications, Management, Psychology or related field.
• 3–5 years in change management, internal communications, organisational development, project management, or related function.
• Excellent written and verbal communication skills.
• Strong follow-through and attention to detail.
• Stakeholder management and interpersonal skills.
• Ability to influence without relying solely on formal authority.
• Good organisational and time-management skills; ability to manage multiple priorities and deadlines.
• Ability to track actions, identify delays, follow up, and escalate when needed.
• Understanding of employee engagement, organisational behaviour, and change management principles.
• Proficiency in Microsoft Office; familiarity with employee communication, task-tracking, or project-management tools is an advantage.

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