Call Verification Officer (Hausa)

About this role

PalmPay Limited is hiring a Call Verification Officer (Hausa) based in Ikeja, Lagos. The role involves making outbound verification calls to confirm information provided during onboarding and loan applications and ensuring compliance with internal verification standards. The position is open to Hausa-speaking candidates who reside in Ikeja or nearby, with a salary of N100,000 per month.

What you would do

• Conduct outbound verification calls to confirm customer information and documentation from onboarding and loan applications
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies, inconsistencies, or red flags identified during calls
• Ensure compliance with internal verification standards

What they are asking for

• 0-1 year of experience in customer service, customer relations, call centre operations, verification, or related role
• Excellent verbal communication and interpersonal skills
• Must speak Hausa; non-Hausa speakers will not be considered
• Basic proficiency in Microsoft Office and other computer applications
• Reside within Ikeja or its immediate environs

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