Call Centre Representative – TranESS

About this role

A full-time Call Centre Representative role in Lagos for TranESS, a renewable energy brand under Transsion Group, focusing on handling customer enquiries, complaints and follow-ups to deliver good customer experience. Suitable for candidates with customer service or related experience who are able to communicate clearly and stay professional under pressure.

What you would do

• Handle inbound and outbound customer calls
• Respond to enquiries and resolve complaints
• Escalate complex issues to the appropriate team
• Maintain accurate records of customer interactions
• Follow up with customers to ensure issues are resolved
• Meet specified customer service and call-handling targets

What they are asking for

• OND, HND, or equivalent qualification
• 1–2 years’ experience in call centre, customer service, telesales, or related role
• Excellent communication and listening skills
• Strong problem-solving and customer service skills
• Ability to stay calm and professional under pressure
• Basic computer literacy; CRM experience is an advantage

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